Refunds & Returns

The Coin Chest – All right reserved – Operating under ABN 89 282 486 132.
Contact us at: info@the-coin-chest.com.

1. Cancellation/Return Policy:

1.1. TCC reserves the right to cancel orders placed, under the grounds of, but not limited to the following:

1.1.1. Errors in sales listings, coupon errors etc.
1.1.2. Loss of stock in transit (for preorders).
1.1.3. Scalping
1.1.4. Suspected deceitful/fraudulent activity

1.2. Orders cancelled by TCC (unless in breach of 3.1.3. and/or 3.1.4.) are entitled to a full refund in line with the Australian Consumer Law.

1.3. Buyers purchasing goods with a maximum order quantity per person/household, using multiple transactions, will be in breach of 3.1.3. with evidence from one of the following: same delivery address, payment method details or IP address. A nonrefundable fee of 25% of the order total (including postage and handling) will be incurred before refund.

1.4. Orders may be cancelled for a full refund under the following conditions:

1.4.1. The purchaser informs TCC by email or phone call within 2 hours of purchase.
1.4.2. The goods have not been sent or packaged for delivery.
1.4.3. Postage labels/methods have not been purchased by TCC.
1.4.4. The purchase does not contain Bullion.

1.5. In the event that an item has not been sent, but the postage labels/methods for goods have been purchased or the item has been packaged for delivery. The buyer will forfeit the postage cost, but will receive a refund of the price of the goods minus postage (except when in breach of 3.1.3. and/or 3.1.4.).

1.6. In the event that goods have been sent, change of mind refunds/returns will be accepted under the following conditions:

1.6.1. The purchaser notifies TCC within 7 calendar days from receipt of goods.
1.6.2. Goods must be sent by a tracked and fully insured method to TCC by the purchaser.
1.6.3. The item is confirmed by TCC as being received without damage/tampering or defect.
1.6.4. The original postage cost is forfeited.
1.6.5. A 12.5% nonrefundable restocking fee is incurred on the total of returned goods.

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