Payment FAQs

How long do I have to pay for my order?

All orders must be paid within 2 business days (Monday–Friday, excluding public holidays) from the time of placement. Unpaid orders can be released after this window and reallocated to available stock.

What happens if I pay late?

If payment is received after the 2-business-day window:

  • Your original stock allocation may be sold or reassigned.
  • The ETA listed on your invoice may no longer apply.
  • For Bullion line items, under our Terms (Section 3.2), a Market Loss Policy (MLP) and $50 administrative fee may apply.

I’m an international customer, how can I pay by bank transfer?

We strongly recommend using Wise for international transfers. It simplifies the process and helps significantly reduce fees on the sender’s side. Due to it’s popularity, we have our own dedicated Wise link for receiving international transfers. To ensure no unnecessary delays, please ensure to quote your order number or send us a message to let us know you’ve paid.

To pay using Wise, you can click here.

If you’d prefer not to use Wise, you can pay using the bank details provided in the automated invoice you’ll receive when placing your order.

How do I know my payment was received?

We have an automated system in place to match orders with payments received in our account. However, there may be occasions when the system doesn’t capture a payment. To prevent any delays and ensure smooth processing, we recommend that you send us a screenshot of your remittance to info@the-coin-chest.com.

Please include your order number only as the reference. This will help us manually reconcile any missed payments promptly. You’ll receive a payment confirmation email once funds are verified in our system. Bank transfers can take 1 business day to clear depending on the sending bank.

If you haven’t received confirmation after 2 business days, contact us with your payment receipt.

What are your accepted payment methods?

  • Direct Bank Transfer (EFT) – preferred for all orders.
  • International Payments – use our dedicated Wise link.
  • Afterpay – payment fee applicable on bullion line items
  • MasterCard / Debit Card – payment fee applicable on bullion line items
  • PayPal – payment fee applicable on bullion line items

Why was my order cancelled or delayed?

Orders may be delayed or cancelled if:

  • Payment was not received within the 2-business-day window.
  • You did not contact us before the payment window expired.

Can I extend the payment window?

Extensions may be granted only by prior written agreement. Contact us before placing large or multiple allocations if you require dealer or extended terms.

What if my payment clears late due to bank processing?

Bank delays don’t override our 2-business-day payment policy. Please allow time for processing and use instant transfer (Wise/Osko/PayID) where available to secure your allocation.

What if I pay on a Weekend?

Payments made over the weekend are processed on the next business day. In this case, payment is due by 5:00 PM ACDT on Tuesday.

What if I make payment after my order was cancelled?

If payment is received after an order has been automatically cancelled, it is treated as an invalid payment because the stock and pricing are no longer reserved.

In these cases:

  • The order will not be reinstated, even if the payment appears in our account(s).
  • A refund will be issued automatically within 5 business days.
  • For bullion items, a Market Loss Adjustment and $50 administrative fee may apply in accordance with our Terms (Section 3.2).

To avoid this, please ensure payment clears within the two-business-day window or contact us before it expires to arrange an extension.

Where can I find your full Terms?

You can read our full Terms & Conditions here — Sections 1.5 and 3.2 cover payment and late-payment policies in detail.