Terms & Conditions

The Coin Chest – All rights reserved – Operating under ABN 89 282 486 132.
Contact us at: info@the-coin-chest.com.

Nothing in these terms limits your rights under Australian Consumer Law.

1. General

1.1. All Graded/encapsulated coins sold on The Coin Chest (TCC) are Professional Coin Grading Service (PCGS) certified. Information relating to their service can be found by clicking here. The grading scale used by PCGS to authenticate and grade coins can be found here. Purchasers understand, serial numbers are unique to each PCGS authenticated coin. Due to the high volume of sales on TCC, the images provided are only indicative of the grade and not the actual coin(s) itself.

1.2. Images provided by the vendor are for illustrative purposes only and are produced in a controlled environment and may differ from the physical appearance of the coin itself. In line with Australian Consumer Law, it is the duty of the purchaser to immediately inform the vendor of any disparities when the item is delivered.

1.2.1 The buyer understands before purchasing that due to the minting process and variations in the manufacturing of numismatic products, the products shown in the example images may differ from the goods themselves. This manifests in ways including but not limited to: missing paint, coin marks, moderate scratches and disparities in colour (i.e. toning).

1.2.2. Purchasers must notify TCC of any disparities between the item received and the product description or images within 48 hours of confirmed delivery. Claims made after this period may not be accepted unless required under Australian Consumer Law.

1.3. TCC is not liable for any loss of value, depreciation or damages caused to third parties by, but not limited to the following:

1.3.1. Loss of uninsured goods in transit.
1.3.2. Damage to uninsured goods by third party freight/shipping companies (e.g. Australia Post).
1.3.3. Reputation/credibility loss/damage to third parties authenticating and/or manufacturing numismatic products.
1.3.4. Mistaken authentication by third parties.

1.4. Loyalty Points System:

• Every $1 spent earns 1 point.
• For every 100 points spent, customers receive $1 worth of discount on their next purchase.
• This ratio works out to 1% back on every non-bullion purchase.
• Please note that points are not refundable for cash and do not have an expiry.
• Points cannot be earnt or used on Wholesale transactions.

1.4.1. TCC reserves the right to revoke, reset, or suspend loyalty points for any customer account found to be in breach of any clause under Sections 3.1.3 to 3.1.6, or section 5. This includes but is not limited to cases of suspected fraud, offer system abuse, or manipulation through multiple accounts or identities. Loyalty points remain the property of TCC until redeemed and may be forfeited at our sole discretion without notice.

1.5. Unpaid Orders / Remittance Confirmation / Price Lock

1.5.1. Payment Deadline (Cleared Funds)
Full cleared payment must be received by TCC no later than 4:00 PM Adelaide time on the second Business Day counted from the Order Day, where:
(a) Order Day means the Business Day on which the order is placed, provided the order is placed before 4:00 PM Adelaide time; and
(b) if an order is placed after 4:00 PM Adelaide time, the Order Day is the next Business Day.

1.5.1.1. Remittance Confirmation Window (Variable – Bullion / Spot-Priced Orders)
For Bullion Orders, TCC may require the customer to provide payment confirmation (including remittance advice and/or transfer confirmation) within a shorter time window than the cleared funds deadline in clause 1.5.1 (the “Remittance Confirmation Window”). Where a Remittance Notice is displayed for an order, the customer must comply with the Remittance Confirmation Window stated in that Remittance Notice. The applicable Remittance Confirmation Window will be stated at checkout and/or immediately after checkout in a “Remittance required” notice (the “Remittance Notice”). The Remittance Notice (including any stated remittance contact details) forms part of these Terms for that order. TCC may update or re-issue a Remittance Notice prior to receipt of payment confirmation where market conditions or operational risk materially change.
1.5.1.2. Where to Send Remittance / Payment Confirmation
The customer must send payment confirmation to the remittance email address specified in the Remittance Notice (or, if none is stated, to the email address listed at the top of these Terms). The customer must include the order number as the payment reference and/or in the subject line.
1.5.1.3. Effect of Providing Payment Confirmation
Providing payment confirmation does not constitute cleared funds, does not guarantee allocation, and does not oblige TCC to dispatch goods until cleared funds are received and any compliance requirements are satisfied. Payment confirmation is used to support operational handling of Bullion Orders during volatile market conditions.
1.5.2. Cancellation for Failure to Meet Remittance Confirmation Window
If TCC does not receive payment confirmation within the Remittance Confirmation Window (where applicable), TCC may, at its discretion and without further notice, cancel the Bullion Order (including automatically) and release any price lock and/or allocation. Any payment received after cancellation may be returned (less any unrecoverable fees, charges or costs permitted by law), and the customer may be required to place a new order at the then-current price and availability. For the avoidance of doubt, the applicable Remittance Confirmation Window is the time stated in the Remittance Notice for that order.
1.5.3. Cancellation for Failure to Meet Cleared Funds Deadline
Any order not fully paid by the cleared funds deadline in clause 1.5.1 is considered unpaid and may be cancelled automatically without notice, unless a written extension has been expressly granted by TCC before the deadline.
1.5.4. Bullion Orders – No Extensions
Orders containing bullion are not eligible for extensions (including extensions of the cleared funds deadline), unless TCC expressly agrees in writing. Bullion Orders may also be subject to a Remittance Confirmation Window under clause 1.5.1.1.
1.5.5. Late Payment Does Not Reinstate Allocation / Pricing / ETA
Payment received after any applicable deadline (including the Remittance Confirmation Window and/or the cleared funds deadline) does not reinstate allocation, pricing, or ETA. Stock may have already been reallocated to other paid orders.
1.5.6. Order Stacking / Selective Payment Abuse
Customers must not place multiple orders (or repeated orders) with the intention of selectively paying only the order(s) that become favourable due to market movement, and allowing other orders to lapse unpaid (“order stacking”, “price fishing”, or “selective payment”). TCC may, at its sole discretion, cancel all related orders, void any allocations or price locks, refuse further transactions, and apply any fees or market loss adjustments permitted under these Terms. TCC may infer intent from patterns of behaviour, including repeated non-payment, repeated cancellations, or selective payment correlated with market movement.
1.5.7. Title
Title to all goods remains with TCC until full cleared funds are received.
1.5.8. Compliance Holds
Orders are also subject to cancellation or hold under Section 6 (Compliance, AML/CTF & Payment Integrity).

1.6. Offers & Counteroffers

Any offer or counteroffer made through our offer system is valid for 24 hours from the time it is issued (Adelaide time) unless stated otherwise. An offer does not reserve stock or lock pricing until the order is made. We may withdraw or reject offers at any time if stock becomes unavailable or where there is a pricing/technical error.

1.7. Business Day & Cut-Off Time

For the purposes of these Terms, a Business Day means Monday to Friday, excluding South Australian public holidays. End of Business Day is defined as 4:00 PM Adelaide time (ACDT/AEST). Remittance Confirmation Windows may be measured in minutes and may apply outside Business Days and outside the 4:00 PM cut-off.

2. Insured Goods

2.1. Purchasers of insured goods are entitled to reimbursement (unless in breach of 3.1.3. and/or 3.1.4.) under any of the following grounds:

2.1.1. Loss of goods in transit (as deemed by third party delivery company).
2.1.2. Damage incurred to the goods whilst in transit of the third party delivery company (i.e. Australia Post).

2.2. Insurance Exclusions

2.2.1. Shipments to destinations classified by the insurer as “high-risk“, generally due to experiencing active war or conflict, or currently under sanction (e.g., Afghanistan, Ukraine), at the time of insurance purchase, are not eligible for insurance coverage.
2.2.2. In such cases, the customer may proceed with the shipment at their own risk, redirect the shipment to an eligible destination, or request a full refund of the insurance premium.
2.2.3. The definition of a high-risk or excluded destination is determined solely by the insurance provider and is subject to change without notice.
2.2.4. For reference, high-risk or excluded destinations are aligned with those classified as ‘Do Not Travel’ by the Australian Government due to war, conflict, or sanctions. Please contact us if you are unsure whether your destination is covered, or refer to the following link to check the status of your country.

3. Cancellation / Return Policy

3.1. TCC reserves the right to cancel orders placed, under the grounds of, but not limited to any one of the following:

3.1.1. Errors in sales listings, coupon errors, faulty spot prices etc.
3.1.2. Loss of stock in transit (for back orders).
3.1.3. Scalping
3.1.4. Suspected deceitful/fraudulent activity
3.1.5. Transactions originating from sanctioned countries.
3.1.6. Non-payment by the cleared funds deadline in Section 1.5.1 and/or failure to provide payment confirmation within any applicable Remittance Confirmation Window under Section 1.5.1.1.
3.1.7. Breach of Section 6 (Compliance, AML/CTF & Payment Integrity).
3.1.8. Breach of Section 1.5.6 (Order Stacking / Selective Payment Abuse).

3.2. For clarity, Bullion Orders may be cancelled for non-payment by the cleared funds deadline in Section 1.5.1 and/or for failure to provide payment confirmation within any applicable Remittance Confirmation Window under Section 1.5.1.1. If an order containing bullion products is cancelled, refused, or remains unpaid beyond the applicable timeframe(s) in Section 1.5, the buyer is liable for the following amounts (to the extent permitted by law):

• Market Loss Adjustment (M-L Fee): the difference between the bullion’s purchase-time spot value and its current spot value at the time of cancellation/refusal, calculated per bullion item.
• Market Risk & Hedging Cost Fee (MRH Fee): 2% of the Bullion Goods Total.
• Administrative Fee: AUD $50 per cancelled or unpaid order.

For the purposes of this clause, “Bullion Goods Total” means the total price of bullion products in the relevant order (excluding shipping, insurance, and any non-bullion items).

3.2.1. The fees in clause 3.2 are intended to compensate TCC for the genuine costs and risks of locked pricing and bullion exposure, including (without limitation) hedging and unwind costs (including spread/slippage), capital allocation and market risk during the payment window, and operational handling incurred due to cancellation/non-payment, and represent a genuine pre-estimate of loss and costs likely to be incurred.
3.2.2. TCC may deduct these amounts from any refund otherwise due, apply them against other amounts owing by the customer to TCC, and/or invoice the customer directly where no payment has been made (to the extent permitted by law).
3.2.3. TCC may, at its discretion, waive or reduce any of the above fees and continue processing a late-paid order as a goodwill exception, including on revised pricing, allocation, and/or ETA terms.

3.3. Orders cancelled by TCC (unless in breach of 3.1.3. and/or 3.1.4.) are entitled to a full refund in line with Australian Consumer Law.

3.4. Buyers purchasing goods with a maximum order quantity per person/household, using multiple transactions, will be in breach of 3.1.3. with evidence from one of the following: same delivery address, payment method details or IP address. A nonrefundable penalty fee of 20% of the order total (including postage and handling) will be incurred before refund.

3.5. Order Cancellations & Full Refunds

Orders may be cancelled for a full refund under the following conditions:

3.5.1. The purchaser informs TCC by email or phone call within 2 hours of purchase.
3.5.2. The goods have not been sent or packaged for delivery.
3.5.3. Postage labels/methods have not been purchased by TCC.
3.5.4. The order does not contain Bullion products.
3.5.5. The order has not been processed for vault storage (“vaulted”).
3.5.6. The order was paid via bank transfer or cash – otherwise 3.8 applies.
3.5.7. “2 hours” is measured from the order time shown on the order confirmation (Adelaide time).

For avoidance of doubt: any approved change-of-mind cancellation request made more than 2 hours after purchase attracts the 12.5% fee, even if the order has not yet been dispatched or vaulted.

3.6. Change-of-mind cancellations after the 2-hour window (unshipped / unvaulted)

If a purchaser requests a change-of-mind cancellation more than 2 hours after purchase, and the order does not contain bullion, TCC may approve the cancellation at its discretion. If approved:

• A 12.5% cancellation/restocking fee applies (calculated on the goods total, excluding shipping/insurance).
• Any shipping/insurance already purchased is not refundable.
• Where the order was paid via card/PayPal/Afterpay, the 12.5% fee is inclusive of non-refundable processing costs (no separate processing fee is charged on top of the 12.5%).

3.7. Change of Mind Refunds/Returns for Dispatched or Vaulted Items

If goods have been dispatched or vaulted, refunds/returns will be accepted under the following conditions, and 3.8 will not apply:

3.7.1. The purchaser notifies TCC within 14 calendar days from receipt of goods or your order being vaulted.
3.7.2. If received, goods must be sent by a tracked and fully insured method to TCC by the purchaser.
3.7.3. The item is confirmed by TCC as being received without damage/tampering or defect.
3.7.4. If postage was purchased for the original order (either at the time of purchase or after vaulting), the postage cost is forfeited and will not be refunded.
3.7.5. A 12.5% restocking fee applies. This fee includes any unrecoverable payment processing fees (card/PayPal/Afterpay) where applicable. No additional payment processing fee is charged on top of the restocking fee.
3.7.6. The order does not contain bullion.

3.8. Refunds for Orders Paid via Card Processors

3.8.1. For refunds approved under 3.5 where payment was made via card/PayPal/Afterpay, the refund will be less any payment processing fees not refunded to us by the payment provider, plus any shipping/insurance already purchased (where applicable).
3.8.2. For refunds/returns approved under 3.6 or 3.7, payment processing costs (where applicable) are included within the 12.5% fee and are not deducted separately.
3.8.3. This fee between 2%-8% is the rate charged to us by the payment processor at the time of purchase, including the cost of goods and any associated shipping charges, and is strictly non-negotiable.

3.9. TCC is not liable for any exchange rate fluctuations, currency conversion fees, or related financial differences incurred in connection with any refund issued.

4. Backorders

4.1. If your Bullion or Numismatic Coins are on back order, you will either be advised by either:

• Dispatch timeframes listed on individual product pages.
• When you receive confirmation of your purchase order.

4.2. Delivery of Bullion or coins on back order may be further delayed for reasons beyond the control of TCC. TCC is not liable for any loss or damage directly suffered by you (or any 3rd party) arising directly or indirectly from any delay in delivery.

4.3. Orders for Bullion and Numismatic products may not be cancelled or terminated due to any backorder or delivery delay, except where the delay exceeds 90 days beyond the originally advised dispatch timeframe. In such cases, the following remedies apply:

4.3.1 Numismatic Products: If a Numismatic product is delayed by more than 90 days, the customer may request a cancellation of that item and receive a full refund.

4.3.2 Bullion Products: If a Bullion product is delayed by more than 90 days, the customer may request either:

• An exchange for another bullion product of equivalent weight, or
• A prospective credit, calculated based on the spot price at the time of the request, to be applied toward the purchase of another in-stock bullion item.

5. Customer Conduct and Communication Policy

5.1. The Coin Chest (TCC) is committed to maintaining a respectful and professional environment for both our customers and employees. While we welcome inquiries regarding orders as part of our customer service, we have a zero-tolerance policy for the following behaviors:

• Disrespectful, abusive, or aggressive language directed at employees.
• Harassment in any form, including repeated or threatening messages.
• Excessive or repetitive inquiries regarding order status before the communicated dispatch or expected arrival date (as stated at checkout or in email updates).

5.2. If a customer’s behavior falls under any of the above categories, TCC reserves the right to cancel their order and issue a full refund at our discretion, without prior notice.

5.3. In such cases, TCC will notify the customer of the cancellation via the email address associated with the order. No further communication will be entertained on the matter.

This policy is in place to ensure a safe, respectful, and professional environment for both our customers and employees.

6. Compliance, AML/CTF & Payment Integrity

6.1. Regulatory Compliance

TCC operates as a bullion dealer and is required to comply with all applicable Australian laws and regulatory obligations, including Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) requirements.

Nothing in these Terms obliges TCC to process a transaction that, in TCC’s reasonable opinion, may breach or circumvent any legal or regulatory obligation.

6.2. Prohibited Payment Structuring

TCC does not permit payment arrangements that are intended to avoid, circumvent, interfere with, or reduce compliance, monitoring, or reporting obligations under Australian law.

This includes, but is not limited to:

• split payments,
• staged payments,
• delayed payments,
• or instructions or communications suggesting an intent to avoid detection, reporting, or regulatory thresholds.

6.3 Compliance Holds and Order Actions

Where TCC reasonably believes that a payment method, communication, or instruction is intended to breach Section 6.2, TCC may, at its sole discretion and without prior notice:

(a) place the order on compliance hold;
(b) refuse to accept further payment;
(c) cancel the order;
(d) reverse or refund any funds received (less any applicable fees permitted under these Terms); and/or
(e) decline to enter into future transactions with the customer.

6.4 Bullion Pricing, Allocation & Hedging

For the avoidance of doubt:

• No bullion price, allocation, hedge, ETA, or inventory reservation is locked or confirmed until full cleared funds are received in a compliant manner.
• Orders placed but subsequently cancelled or held for compliance reasons are not entitled to price protection or market locking.
• Any hedging or market exposure entered into by TCC prior to cancellation remains at TCC’s sole discretion and risk.

6.5 Information Requests & Verification

TCC may request additional information or verification to satisfy compliance requirements. Failure to provide requested information within a reasonable timeframe may result in order cancellation or refusal to transact.