Contact The Coin Chest
Most questions can be answered straight from your account. Please use the quick links below before sending us a message — especially for delivery ETAs and tracking enquiries.
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Manage Your Shipments
Consolidate multiple orders into one shipment to save on postage. Manage delivery preferences, hold parcels and track items in transit from one place.
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View Your Orders
Check here first for delivery ETAs and tracking. Live tracking numbers, expected arrival dates, invoices and order status are all available from your account.
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Account Settings
Update your email, password, billing and shipping addresses.
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Upcoming Releases
Browse the official release calendar — new coin and bullion launches from the Perth Mint, Agoro, Germania Mint and more.
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FAQs
Shipping times, payment methods, returns and bullion-specific questions answered.
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Cancellations & Returns
Check whether your order is eligible before requesting a cancellation or return. Covers the 2-hour cancellation window, dispatched orders, change-of-mind returns and bullion exclusions.